Call Centre - Voice Process

Generally a call centre is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers. Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.

Spicy Cloud offers an assortment of quality telemarketing, customer support and helpdesk services. Our highly skilled and trained workforce, along with a state-of-the-art setup is ideal for all your business needs.

Spicy Cloud is unlike any other call centre services provider. Our goal goes beyond merely carrying out the clients’ requirements. We strive to establish a long-standing partnership with our clients and work in close coordination with them so as to provide them with only the best services possible.

We at Spicy Cloud use a multi-step process to deliver seamless business solutions to suit your needs. Firstly, we analyze your company’s requirements and objectives before undertaking any project. Next, a proper course of action is devised and only after your approval, is the project commenced. Appropriate measures, both infrastructure and labor related, are taken care off before starting the process.

Few Call Centre Services

  • Inbound Call Support
  • Outbound Call Support
  • Answering Service
  • Technical Support
  • Customer Service
  • Telemarketing
  • Inbound Sales
  • Text Customer Support
  • Email and Chat Customer Support
  • Appointment Setting
  • Order Taking
  • Outbound Support